Getting clients to value you and pay you more!
Did you know if you are booking over 60% of clients you send pricing to, it’s time to raise prices?
Have you been someone who makes yourself always available? Or maybe you were someone who has allowed clients to negotiate costs or time with you?
Every week, I talk with clients who have BIG hearts to serve their clients, and work around the clock to help them feel nurtured and cared for — but they also have the desire to scale and be more profitable. Problem is: there is no time left in the day to work on their business efficiencies & strategy. They also visibly cringe when I tell them it’s time to raise their prices fearing the "NO" they will hear from potential clients.
It’s addicting to get told “yes”, even when we are being undervalued and underpaid for our unique offerings. But the truth is when we find our ideal clients, there will be no hesitation about our increased rates because the value in what we offer is understood from the start.
Creating additional value to help give you confidence in raising your pricing is just a matter of knowing your existing processes, seeing them on paper, and infusing new things to empower you.
You can have an elevated and 5-star review experience just by structuring your systems and standards to answer questions before they ask, lead with expertise and make them feel seen.
It’s okay, we have all been there and I think it’s an excellent time to talk about how we can excel at customer service and also have an insanely profitable business.
When you are teaching someone to value you, you are teaching them to value everyone else.
The first step to excelling in customer service is providing your leadership and expertise in a systematic way that keeps the client stress-free and also creating structure and education throughout the entire process to have them respect and value your service and give them in the impression they are are underpaying you.
Some things to consider below when setting the standard for customer service. Friendly reminder what a “high-wealth” client might have the expectations in a business brand:
Clear Expertise and Confidence
Promises and Expectations Kept
Clear Timelines and Deliverables
Personalized Service and Priority Help
Problem Solving Approach
Being Able to Show Worth
Memorability
Cohesiveness and Consistency
Remember: being stretched too thin might be costing you the ability to…
Be present on your off days
Deliver a client experience that you’re proud of
No time to reach business goals and higher profits
Take care of your own body, mind & soul
Have the time and experiences you’ll never get back with loved ones
Know your worth, your time boundaries and charge your worth.. Negotiation benefits everyone else. Not the one that is burn out and resentful.